Valvoline Instant Oil Change

Katherine Olivo a month ago

I went to this location on 8/29/26 for a state inspection for a brand-new 2026 Kia Sportage. During the inspection, Caiman told me that my windshield wipers were “striking” and that they needed to be replaced in order for the vehicle to pass inspection. I found this very concerning because this is a brand-new vehicle, and just a day before the inspection we had driven it during a storm with heavy rain. At no point did we hear or notice any unusual noises or issues with the wipers. They recommended that I purchase new wipers from them and even offered me a discount. I declined because I did not believe they needed to be replaced. I was then told that I would still be charged for the failed inspection. I left and went to another inspection location only three blocks away. They inspected the same vehicle and found absolutely no issues. I specifically asked them about the windshield wipers, and they confirmed that they were perfectly fine and did not need to be replaced. Unfortunately, the experience at this location left me feeling that I was being taken advantage of, particularly as a woman and as someone who is pregnant. I expected a professional and honest inspection, especially

Audrey Johnson a month ago

I came into the shop early morning and the manager Greg and his team came as questions. Listen to what I needed. His team was amazing. They changed my filters gave an oil change and checked other things that was going on. Gave me some good advice I would recommend anyone to this location. Great customer service.

Shay R 3 months ago

I usually frequent a different location closer to home. Troy is an exceptional manager. I love that he came to introduce himself and let me know he was there in case I needed anything. He also seems to take care of his employees. Trey did a great job getting me out of there quickly with my oil change.

Koanna Valbrun 4 months ago

I went to Valvoline for an oil change, and it was one of the worst customer service experiences I’ve ever had. The employee who helped me, Ash, told me my battery was reading 12.61 volts and that I needed a new battery because it was going to die soon. However, my dashboard was clearly showing my battery voltage between 13.9 and 14.3 volts. When I questioned him, he insisted there was a problem. To be safe, I went straight to AutoZone and had my battery tested. They confirmed that my battery is perfectly fine and does not need to be replaced. On top of that, after leaving Valvoline, AutoZone pointed out that my battery cover had been left unsecured and hanging loose, there was oil residue left behind, and the cap for my windshield washer fluid tube was missing. What made the experience even more confusing was that I had stopped by earlier in the week to ask about brake service and was told they do not do brakes. Yet during my visit, someone asked if I had brake pads because they could install them for me. The lack of communication, poor workmanship, and pushy sales tactics were very disappointing. If I had read the reviews beforehand, I would have chosen a different place for servi

Scottie M 4 months ago

Troy was great! Had no idea he was the manager til after service. He did my coolant change super fast and offered to let me hang out outside the car in case it got too hot (it was 100° outside today!) He also showed me how often I *should* be getting my coolant changed and showed me the vehicle history, so now I won’t let it get so dirty! Very friendly, efficient, and would definitely come back in the future!